I reserved the event for today, April 8th for 11am (ground tour) and 11 45am for the 30 minute flight. On 04/07/23, I purchased the Batman Plane Scenic Birtjday Flight after having already also purchasing the 30 minute tour as an add on. They couldn't change the expiration date, or refund me, becuase the item was 'final sale' Ultimately, Groupon sold me tickets that were not available by the merchant. I was told they couldn't help me for 72 hours. I emailed and chatted groupon as we were only in ********** from 4/6-4/8. They gave me a number for groupon, which told me to email. Becuase the groupon expired on 4/7 I couldn't use it for a different day. I called great wolf lodge, and they told me they were SOLD OUT for 4/7 and I couldn't use the groupon. 5 minutes later I went to great wolf site to enter the promo code for 4/7, GRPNDAY1 and GRPNDAY2. Thus the expiration date on the groupon was 4/7. The groupon stated final sale - and the tickets MUST be used on the date selected on Groupon (4/7). Therefore, I bought a gift card to groupon and purchased the groupon. The Groupon site said the tickets were available. I purchased a groupon on 4/6 for daypass tickets to Great Wolf Lodge on 4/7 in *********** **. I shouldn't be held responsible for their mistake! The order number is Order # ********** I contacted them within minutes so they could have easily just cancelled the payment but they refuse to do it. I don't know how they even had my paypal information as I didn't enter it in. What they don't understand is that I did not authorize this transaction, there was no price, no fine print or any other details. I contacted Groupon within minutes to advise them of this error but they just keep saying that the fine print says that there are no refunds. It appears to be some type of website glitch.

I didn't even give them any of my purchase information, see a price or even see any other details. I was trying to get more information to see where this deal was and what the price was. I was looking at groupon and I was looking at a deal to see what was going on because I live in ***** and it seemed like this was somewhere else.

My groupon account